Buying products from China does not always go exactly as planned.
A supplier may send the wrong size, color, model or quantity, or the goods may arrive with visible damage.
With 1688DDP Returns & Exchange Assistance, our China warehouse can help identify obvious problems before international shipping and assist you in communicating with the supplier about returns, exchanges or refunds.
Free Basic Inspection | Photos & Videos | Supplier Communication | Return & Exchange Assistance
Check Your Goods Before International Shipping
One of the biggest advantages of using a China warehouse is the ability to review your goods before they leave China.
When your packages arrive at our warehouse, we can provide basic inspection services to help identify obvious problems before international transportation.
This may include:
- Quantity checking
- Visible condition checking
- Basic color verification
- Basic size verification where practical
- Basic model verification
- Packaging condition checking
- Photos and videos
If we identify an obvious problem, we can notify you before the goods are packed for international shipping.
What Problems Can We Help With?
We may assist when the received goods have issues such as:
- Incorrect quantity
- Wrong color
- Wrong size
- Wrong model
- Wrong product
- Visible product damage
- Missing items
- Incorrect product variation
- Damaged packaging
- Other obvious discrepancies with the order
The exact assistance available depends on the product, supplier and supplier after-sales policy.
How the Return & Exchange Process Works
1. Goods Arrive at Our Warehouse
Your supplier sends the order to the 1688DDP China warehouse.
We register the incoming package and match it with your order information.
2. Basic Inspection
Where applicable, we perform a basic visual and quantity check.
3. Photos & Videos
We provide available photos or videos so you can review the goods remotely.
4. You Confirm the Problem
If you believe there is an issue with the product, tell us how you would like to proceed.
5. We Contact the Supplier
Where appropriate, we can assist with communication with the supplier regarding:
- Return requests
- Exchange requests
- Replacement products
- Refund requests
- Other reasonable after-sales solutions
6. Supplier Confirms the Solution
Returns, exchanges and refunds are subject to the supplier’s own policies and approval.
7. Return or Exchange Is Arranged
If approved, we can assist with sending the goods back to the supplier or receiving replacement goods at our warehouse.
8. New Goods Are Checked Again
If replacement goods are received, we can perform another basic check before international shipping.
5-Day Confirmation Period for Purchasing Orders
For products purchased through the 1688DDP Purchasing Assistance service, customers should review and confirm the goods within:
5 Days After Warehouse Arrival
During this period, we can provide available inspection information, photos and videos for your review.
If you notice a problem, please contact us as soon as possible.
This gives us a better opportunity to communicate with the supplier while the supplier’s return or after-sales period is still available.
Refunds for Products Purchased by 1688DDP
If you used our purchasing assistance service and an eligible supplier refund is successfully completed:
Product Purchase Amount: 100% Refunded
Purchasing Service Fee: Non-Refundable
The purchasing service fee is not refundable because the purchasing work has already been completed, including:
- Order processing
- RMB payment
- Supplier communication
- Order follow-up
- Warehouse coordination
The refund of the product purchase amount depends on the supplier successfully accepting and processing the return or refund.
Is Return & Exchange Assistance Free?
Our basic return and exchange assistance is generally provided without an additional service fee.
This may include:
- Reporting an obvious problem
- Basic communication with the supplier
- Assisting with a return request
- Assisting with an exchange request
- Receiving replacement goods
However, other costs may still apply.
These may include:
- Domestic China return shipping
- Supplier restocking charges
- Special packing costs
- Courier charges
- Additional warehouse handling for unusual returns
- Other costs charged by the supplier or logistics provider
Where additional costs are known, we will explain them before proceeding where practical.
Supplier Policies Still Apply
1688DDP assists with the return or exchange process, but we do not control the supplier’s after-sales policy.
The supplier may have its own requirements regarding:
- Return period
- Product condition
- Original packaging
- Return shipping
- Refund amount
- Exchange eligibility
- Customized products
- Clearance products
- Used or opened goods
For this reason, we cannot guarantee that every return, exchange or refund request will be approved.
Customized and Made-to-Order Products
Customized, personalized or made-to-order products may have limited or no return rights depending on the supplier.
Examples may include:
- Custom logos
- Custom packaging
- Personalized products
- Custom sizes
- Special production orders
- Private-label products
- Customized colors or specifications
We strongly recommend confirming the supplier’s return policy before purchasing customized goods.
What Our Basic Inspection Does Not Cover
Our standard warehouse inspection is designed to identify obvious visible issues.
It does not normally include:
- Laboratory testing
- Professional product certification
- Detailed functional testing
- Internal component testing
- Product authentication
- Material testing
- Professional third-party quality-control inspection
- Long-term performance testing
For products that require detailed quality verification, a professional inspection service may be more appropriate.
Returns Before International Shipping Are Easier
We strongly recommend reviewing goods before they leave China.
Returning products while they are still in our China warehouse is generally simpler than attempting to return them after international delivery.
Once goods have been shipped internationally, additional international transportation, customs and return costs may apply.
This is why our normal process is:
Warehouse Receiving → Inspection → Photos & Videos → Customer Confirmation → Consolidation → International Shipping
Multi-Supplier Orders
If you are purchasing from several suppliers, you do not need to confirm every order at the same time.
We can receive and store suitable packages from multiple suppliers at our China warehouse.
You can review each order as it arrives and resolve any obvious problems before all approved goods are consolidated for international shipping.
We provide up to 30 days of free warehouse storage, giving you time to wait for multiple orders where necessary.
What Happens After a Successful Exchange?
If the supplier sends replacement goods, the replacement package can be delivered back to our China warehouse.
We can then:
- Receive the replacement
- Perform a basic visual check
- Check the quantity
- Provide photos or videos
- Wait for your confirmation
- Consolidate it with your other approved goods
Once everything is confirmed, the shipment can proceed to international transportation.
International Shipping After Confirmation
After you confirm that your goods are ready to ship, we can consolidate and repack suitable packages.
We then confirm the final:
- Number of cartons
- Actual weight
- Package dimensions
- Volumetric weight where applicable
- Chargeable weight
- Total CBM where applicable
We can then provide a DDP shipping quotation.
Available options may include:
DDP Air Freight
Suitable for smaller or more urgent shipments.
DDP Sea Freight
Suitable for larger, heavier or bulk shipments.
DDP Road Freight
Available for supported overland routes and destinations.
Important Information
Customers should review warehouse inspection information as soon as possible after receiving it.
Return and exchange eligibility depends on the supplier’s applicable policies.
1688DDP does not manufacture the products and cannot guarantee supplier approval of every return, exchange or refund request.
Customers remain responsible for confirming that the selected product specifications, quantities and variations are correct before purchasing.
Domestic return shipping or other third-party charges may apply.
Our assistance is intended to help communicate and coordinate the process between the customer, supplier and warehouse.
Frequently Asked Questions
Can you return a product if the supplier sends the wrong item?
We can assist you in contacting the supplier and requesting a return, replacement or refund.
Final approval depends on the supplier’s after-sales policy.
Is return and exchange assistance free?
Basic assistance is generally free, but domestic shipping, supplier or special handling fees may still apply.
How long do I have to confirm goods purchased by 1688DDP?
Products purchased through our purchasing service should be reviewed and confirmed within 5 days after warehouse arrival.
Is the 8% purchasing service fee refundable?
No.
Once the purchasing service has been completed, the purchasing service fee is non-refundable.
Will I receive the full product amount back?
If an eligible supplier return is accepted and the supplier successfully issues a full refund, the applicable product purchase amount can be refunded to you.
Can you exchange the product instead of returning it?
Yes, where the supplier agrees to an exchange.
Replacement goods can be sent back to our warehouse for another basic inspection.
Can I return goods after international shipping?
This may be possible in some situations, but international returns can involve significantly higher shipping, customs and handling costs.
We strongly recommend resolving product issues before international shipping.
Can you inspect replacement products?
Yes. When replacement goods arrive at our warehouse, we can provide another basic visual and quantity check.
Resolve Problems Before Your Goods Leave China
If your goods arrive with an obvious problem, contact us before arranging international shipping.
We can help you communicate with the supplier and coordinate an available return, exchange or refund solution.
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VANTAGE WORLDWIDE TRADING LIMITED
Trading Brand: 1688DDP
Email: [email protected]
Phone / WhatsApp:
+44 7592 394038
+44 7591 010529
+44 7732 448253
Website: 1688ddp.com